Refunds & Cancellation Policy
Effective Date: March 31, 2026 • Last updated: October 2026
1. Real-Time Automated Delivery Refunds
Wapix implements an automatic, programmatic refund mechanism for all API dispatches:
If an OTP cannot be transmitted due to gateway disruption or recipient unavailability, the ₹0.25 fee is instantly credited back to your wallet balance.
Failed 1-on-1 messages are automatically refunded ₹0.45 per attempt without manual support intervention.
If 5 out of 50 numbers fail in a bulk broadcast, ₹2.50 (₹0.50 × 5) is immediately refunded to your account.
2. Prepaid Wallet Top-ups
Wallet recharges are processed through Cashfree (minimum ₹50). Once wallet credits are successfully added, they do not expire and can be used at any time across all available Wapix APIs.
3. Unused Balance Refund Requests
If you decide to close your account or discontinue using Wapix, you may request a refund for your remaining, unutilized prepaid wallet balance within 14 days of recharge. Approved refunds will be routed back to the original source payment method (bank account, UPI, or card) via Cashfree within 5-7 business days, minus any standard bank processing charges.
4. Account Cancellation
You can cancel your session at any time from the Dashboard by clicking Stop Session. Because there are no recurring monthly subscription fees, your account will remain dormant with zero charges when not actively making API requests.
5. How to Request a Refund
To submit a billing dispute or request an unused credit refund, please reach out via our Contact Us form with your registered email address and Cashfree transaction ID, or email support@wapix.sbs.